1. Data collection
Crystal Crest Park collects personal data only where there is a clear reason to do so. The categories of data collected are limited to what is necessary for the stated purpose.
Contact form submissions
When you use the contact form on this website, we collect your name, email address, and the content of your message. Subject is optional. This data is used solely to respond to your enquiry.
Website analytics
If you have consented to analytics cookies, we collect anonymised usage data — page views, session duration, and referral source — through third-party analytics tools. No personal identifiers are included.
Client engagement data
In the course of a formal engagement, we may receive business data from you — process records, staff time logs, or document samples — for the purpose of baseline measurement and comparison. This data is governed by a separate engagement agreement.
Legal basis: contact form data is processed on the basis of legitimate interest in responding to an enquiry. Analytics data is processed only with explicit consent. Engagement data is processed under a contractual obligation.
Retention: contact form data is retained for up to 12 months following initial contact. Analytics data is subject to the retention policies of the analytics provider. Engagement data retention is specified in the engagement agreement.
2. How we use data
Data collected through this website is used for the following purposes:
- — Responding to enquiries submitted through the contact form
- — Understanding how the website is being used, where consent has been granted for analytics
- — Fulfilling obligations under a client engagement agreement
We do not sell, rent, or share personal data with third parties for marketing purposes. We do not use personal data for automated decision-making.
Third-party sharing: data may be passed to service providers who assist in operating this website (such as hosting or analytics providers). These providers are subject to data processing agreements and may not use the data for their own purposes.
3. Protection measures
Crystal Crest Park takes the security of personal data seriously. The measures in place include:
- — Encryption in transit for all data submitted through this website
- — Access to contact form data restricted to the staff member responsible for responding
- — No storage of payment data on this website (payments are handled through separate, compliant systems)
- — Periodic review of data holdings to remove data that is no longer needed
In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant supervisory authority within the timeframe required by applicable law.
4. Your rights
You have the following rights regarding personal data held by Crystal Crest Park:
Right to access
You may request a copy of the personal data we hold about you.
Right to rectification
If data we hold is incorrect or incomplete, you may ask us to correct it.
Right to erasure
You may request deletion of your personal data where there is no continuing legal basis for its retention.
Right to data portability
Where technically feasible and legally applicable, you may request your data in a structured, machine-readable format.
Right to object
You may object to processing based on legitimate interests. We will cease processing unless there are compelling grounds to continue.
To exercise any of these rights, contact us through the contact page. We will respond within 30 days.
5. Your rights and opt-out instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- — Avoid filling out contact forms, account registrations, or any data-submitting features
- — Disable cookies through your browser settings (see our Cookie Policy for more details)
- — Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out via our Contact page. We will process your request promptly.